Help

General

What is Chicago.com?

Launched in July 2003, Chicago.com is the ultimate online guide to the city, providing Chicagoans, and the tens of millions who visit each year, with information on food, fun, goods and services. Our goal is to deliver this audience to our partners every day in ways that help them grow their businesses.

How can I contact Chicago.com?

You can email us through our Contact Us page.

Email

How do I send/receive Chicago.com mail using Microsoft Outlook?

Chicago.com DOES NOT provide SMTP or Outbound mail service. You will need to utilize your Internet Service Provider's SMTP gateway or find an alternate SMTP/outound provider.

How do I receive Chicago.com mail using Microsoft Outlook? Here's how:

• From the Tools menu, choose "Accounts."
• Select the "Mail" tab.
• Click the "Add" button.
• From the Add menu, click "Mail."
• In the text box labeled Display Name, type your name and click "Next."
• In the Email Address box, type your Chicago.com Mail address (be sure to include "@chicago.com") and click "Next."
• Under "My incoming mail server is a..." select "POP3."
• Type "chicago.com" in the Incoming Mail (POP3, IMAP, or HTTP) Server box.
• Finished!

To control deletion of messages from the Chicago.com Mail Server:

• From the Tools menu, choose "Accounts."
• Select the "Mail" tab.
• Double-click the account labeled "mail.chicago.com"
• Select the "Advanced" tab.
• In the Delivery section at the bottom of the window, check "Leave a copy of messages on server" if you want to save your Chicago.com Mail messages on the Chicago.com Mail server as well as on your local computer. Do not check this box if you want your messages to be deleted from the Chicago.com mail server once you have received them in Outlook.

Is there a web-based interface for me to access my Chicago.com email?

Yes! Please visit webmail.chicago.com to access your email remotely.

What programs is Chicago.com email compatible with?

Microsoft Outlook™, Eudora™, Netscape™ Mail, Yahoo!™ Mail, and all POP3/SMTP compliant email applications.

How can I contact Chicago.com with questions about my email account?

You can email us at support@chicago.com.

Where can I register for my ‘@Chicago.com’ email account?

Please visit www.chicago.com/email to begin the process of securing your very own ‘@chicago.com’ email address!

How much does an ‘@Chicago.com’ email address cost?

There are three options available for Chicago.com email:

• Silver - 19.99 per year (5 MB of storage)
• Gold - 49.99 per year (20 MB of storage)
• Platinum – 99.99 per year (100 MB of storage)